FAQ

1. What are the lead-times?

2. Can you guarantee the delivery date?

3. How much do you charge for delivery?

4. Can you deliver labels within 24 hours?

5. How long does it take to receive a quote?

6. What label specifications do I need to know before I ask for a quote?

7. How can I request a quote?

8. How do I place an order?

9. Will I receive a label proof to sign off before you print the labels?

10. How do I request a sample pack?

11. How much do you charge for artwork?

12. Do you do the label design in house?

13. How much do you charge for plates?

14. Do you produce all plates and screens in house?

15. How much do you charge per label?

16. What technology do you use to print labels?

17. What is the maximum number of colours you can print?

18. Do you manufacture labels for outdoor use?

19. How many cutters do you have in the stock?

20. What materials do you print on?

21. Do you manufacture labels for laser printers?

22. How do you ensure the label quality?

23. Is it possible to receive a sample label before placing an order?

24. Can you hold stock of annual orders?

25. How environmentally friendly is your company?

26. How do you ensure good customer service?

27. How do I pay?

28. What products are available online?

29. What are the advantages of purchasing labels online?

30. What do I need to do to access the online tracking order system?


1.What are the lead times?

Our general turnaround for repeat work is 5-7 working days from the proof approval although it is sometimes possible to reduce this if labels are required urgently*. (*Please note that the lead-times may vary slightly if special materials or cutters are required)

Online orders placed before 12am are generally delivered next working day. If ordered items are not available, we will inform you of this and delivery will be made within 5 working days.

2. Can you guarantee the delivery date?

Unfortunately we cannot guarantee the delivery date due to circumstance beyond our control e.g. carriers not delivering on time, power cuts etc. As a company we aim to dispatch labels one day before the delivery date in order to deliver them on time.

3. How much do you charge for delivery?

Standard shipping for non-online orders is £16 up to 20kg. Each additional kilogram is an extra 40p.
Online orders over £150 have free delivery; on smaller purchases (up to £150) delivery is £7.50.

4. Can you deliver labels within 24 hours?

We can dispatch labels within 24 hours, please note that an extra cost will be charged for the express service and delivery. For more details please contact us on 01978 664411.

5. How long does it take to receive a quote?

We will endeavour to send a quote by email or fax within 4 hours from the quote request. If special materials are required 4 hours can be exceeded slightly.

6. What label specifications do I need to know before I ask for a quote?

There are a few label attributes required to enable a quote for your labels:

7. How can I request a quote?

Quotes may be requested in the following ways:

8. How do I place an order?

The best way to place an order is to call us on 01978 66 44 11 as well as sending the confirmation email tomainoffice@limpetlabels.co.uk or to your account manager with the order number and artwork. As soon as we process your order you will be sent an email with your order acknowledgement. When your artwork proof is signed off your labels will be dispatched within 5 working days.

9. Will I receive a label proof to sign off before you print the labels?

Unless you are placing a repeat order you will be asked to sign off the proof and fax back to us on 01978 661 662. No labels will be printed without the signed proof.

10. How do I request a sample pack?

Sample packs can be requested in the following ways.

11. How much do you charge for artwork?

All artwork is free of charge when placing an order (this does not include design, unless it is a simple design). For companies that need only the label artwork and do not place a label order with us we charge £50 for basic artwork. More complex designs will be charged at cost based on an hourly rate.

12. Do you do the label design in house?

At our site we have a well-equipped and experienced reprographic department that produces all of our customer's artwork. All of our reprographic team are equipped with the latest Apple Macintosh computers as well as industry standard software and output devices.

13. How much do you charge for plates?

Our plate prices are well below the market average and are all produced in house. This means that not only can we keep a close eye on quality, but we can also keep setup costs down and reduce lead-times.

14. Do you produce all plates in house?

All colour plates are manufactured in house. This means that not only can we keep a close eye on quality, but we can also keep setup costs down and reduce lead-times.

15. How much do you charge per label?

The cost of each label is calculated individually based on the following criteria:

16. What technology do you use to print labels?

Limpet Labels UK Ltd boasts some of the most advanced flexographic, screen and digital printing technology. Our investment programme means we stay at the very forefront of modern printing equipment, ensuring excellent quality and speed which means our labels have a high visual impact at an affordable price.

Our flexographic presses have also been kitted out with many extras enabling us to offer customers a range of features including sheeting, booklet labels and cold foiling for metallic effects. Our presses are manned by a team of operatives with over 15 years experience.

Our digital press is the perfect solution for printing high quality labels on lower volumes or for multiple sorts. Do away with the need for plates and keep your costs down on low volumes.

For customers who are looking for ultra short run, quality work we offer a digital proofing service. We can produce colour proofs, trial runs for product testing or promotional work printed in 4-colour process onto synthetic material.

17. What is the maximum number of colours you can print?

We can produce high quality, sharp images up to 7-colours with laminate finish or 6 colours with varnish on a roll. All products printed on sheeted material can have as many colours as you like.

18. Do you manufacture labels for outdoor use?

We manufacture labels for outdoor use; laminate or varnish is applied as a protective layer. We produce outdoor labels for Councils and chemicals companies across the UK.

19. How many cutters do you have in the stock?

We have more than 2,000 cutters in stock in different shapes and sizes. The most suitable cutter will be selected for your labels; if this is not possible we will produce cutters to your requirements at an extra cost.

20. What materials do you print on?

A wide range of materials is used to suit our customers' requirements.

The basic range includes:

More than 100 different base materials can be used. For more details call us on 01978 66 44 11.

21. Do you manufacture labels for laser printers?

We have a large selection of paper and teslin (synthetic) A4 labels available in many different formats from 1 to 18 labels per page, suitable for almost any office A4 laser printer. Laser sheet labels are an easy and cost-effective way to print your own information.

22. How do you ensure the label quality?

Limpet Labels UK Ltd is ISO 9002 certified. We boast some of the most advanced flexographic and digital printing technology. Our investment programme means we stay at the very forefront of modern printing equipment, ensuring excellent quality and speed which means our labels have a high visual impact. By producing artwork, plates, screens and labels in house we can keep a close eye on quality but we can also keep setup costs down and reduce lead-times.

23. Is it possible to receive a sample label before placing an order?

A press trial is available if you need a sample label before the production. Please contact us on 01978 664411 for prices. We offer an additional service where you will receive near press quality proofs, delivered within 24 hours from the artwork approval. Digital proofing is a cost effective way of seeing what your final labels will look like without having to pay for press trial. You get 95% of the final look at a fraction of the price.

24. Can you hold stock of annual orders?

We offer a stock holding facility to keep your cost down. Please contact us on 01978 66 44 11 for more details. We produce labels in larger quantities available from stock. You are billed only when you take the labels.

25. How environmentally friendly is your company?

As a company we make sure that all our activities are environmentally friendly.

26. How do you ensure good customer service?

We have a dedicated team of helpful and friendly staff who are here to assist you with your order enquiries. Available to visit customers all over the country, our team will liaise with other members of staff to ensure that you always receive your quotes on time, get product specifications, discuss new projects and help sort any technical or special requirements you may have with your labels. To provide an even more efficient service we have a reliance on technology. Our comprehensive, bespoke database is capable of giving our office team all the information they need at the click of a button. We can track orders, arrange proof of delivery, keep track of accounts and view delivery schedules on-screen while we are the phone to you.

All of this information at our fingertips means that we will always be able to answer any enquiries quickly and efficiently.

27. How do I pay?

Different payments can be accepted by our financial department: cheques, debit card, credit card.

If you wish to open an account, you will be asked to fill out credit forms. For more details please contact Kate in accounts on 01978 66 44 11

28. What products are available online?

Variations of the following products can be ordered online:

For more details visit www.limpetlabels.co.uk/shop

29. What are the advantages of purchasing labels online?

The online shop allows purchasing of stock items (hazard warning diamonds, shipping & handling labels, tactile labels, PAT labels and many more) in smaller quantities at a reduced rate. All products available in stock are dispatched for next day delivery.

30. What do I need to do to access the online tracking order system?

Please contact us on 01978 66 44 11 to obtain a username and password to access the online order tracking system. Once you receive these details, just visit http://www.limpetlabels.co.uk/ and login. All data displayed in the system is updated every two hours to keep the information up to date.

Talk to us: 01978 664411

Email us: sales@limpetlabels.co.uk

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