Terms & Conditions
Limpet Labels UK Ltd
Abbey Road North
Wrexham Industrial Estate
Reg. no: 2699527
VAT no: 595 8030 12
2. Basis of sale
2.1 Online Products - Browse our online store and select items you wish to buy by clicking on them. Add the required quantities into your shopping cart. By completing and submitting the following electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. You will be taken to the page on a secure server, where your credit card details are taken. Your card will be debited when you click on submit button. When the card details are validated, we provide you with an acknowledgement page and send an acknowledgement via email, confirming that we have received your order. We will also provide you with an order number.
2.2 Bespoke labels orders - Please note that, while we can offer advice on suitable materials, it is the customer's responsibility to ensure that quoted materials are fit for purpose. Samples of all materials are available for testing upon request. For multiple label sort quotes, the labels will have been grouped differently for the production due to multiple delivery dates or artwork issues this quote will need to be revised. Limit of liability restricted to replacement of labels only.
2.3 Any error or omission in a quotation, price list, acceptance of an offer or other document or information issued by Limpet Labels UK Ltd shall be subject to correction without any liability of Limpet Labels UK Ltd.2.4 For all online transactions we accept Visa, Visa Debit, Visa Electron and MasterCard which is safely handled through Sagepay. For in house ordersof bespoke labels, we accept Visa, Visa Debit, Visa Electron, MasterCard American Express and Maestro. We also accept cash and BACS payments.
3. Orders and specifications
3.1 Orders you have submitted shall not be accepted by Limpet Labels UK Ltd until confirmed in writing by Limpet Labels UK Ltd.3.2 You are responsible for ensuring the accuracy of the terms of any order and giving necessary information relating to goods allowing sufficient time to enable Limpet Labels UK Ltd to process and dispatch your order.3.3 Unless agreed in writing by Limpet labels UK Ltd, all drawings, designs and specifications submitted by Limpet Labels UK Ltd are approximate and only for informational purposes.
4. Prices of goods
4.1 Limpet Labels UK Ltd reserves the right by giving notice to increase prices at any time. 4.2 For all orders placed from the UK and EU prices exclude VAT which will be charged at the current rate. 4.3 All prices on this site are in UK Pounds Sterling and all payments to Limpet Labels UK Ltd must be made in UK Pounds Sterling. 4.4 We do not take responsibility for any errors in pricing of labels as mistakes do occur from time to time. If an error is discovered after you have placed an order, we will contact you and you will then be able to decide if you wish to continue with the order at the correct price or cancel the order and any money you have paid to us will be refunded.
5.1 Online orders over £150 have free delivery in the UK only. Orders under £150 are charged at £8.50 for next day delivery or £5.50 for economy delivery (subject to stock availability). All international deliveries are charged at cost.5.2 The vast majority of online products can be delivered next day (subject to availability).5.3 We reserve the right to change delivery dates for the goods at any time before the item is dispatched.
5.4 Accurate lead times of new bespoke label orders can only be confirmed on receipt of approved artwork.
6. Back orders
If the item you have ordered is not available ex-stock, we will we will put your item(s) on back order and dispatch as soon as possible. You will be contacted by email or telephone with the option to cancel your order or wait for later delivery.
7. Return policy
7.1 Our returns period is 21 days from when you receive the goods. This is the date by which any returns must arrive at Limpet labels UK Ltd. Unwanted items must be returned in their original condition and packaging. You may either exchange the item or request a full refund.We reserve the right to refuse returns of items if they are not in their original condition. We will let you know as soon as we receive the goods, and will then process your request for a refund or replacement. If you have requested a refund, we will refund your credit card within 2 working days. Once we have refunded your card, it is then out of our control as to when your bank refunds the money onto the credit card. Any refunds due are credited back to the card used to pay for the order. If you have requested a replacement of item(s) of higher value, we will contact you to take payment information over the telephone for the difference. Delivery charges will be refunded in the case of a return. In the case you request replacements for returned items, your delivery charge will remain and we will not charge for delivery again.7.2 If you wish to return an item to us, please email firstname.lastname@example.org and give details of the order number, name, address, contact telephone number and e-mail address, as well as the reason for the return and whether a refund or replacement is required. Please return all items unused and in their original condition and packaging. Obtain a Certificate of Posting (available free from the Post Office) for all returns and you should keep this Certificate until you have received your refund or replacement. We cannot take responsibility for goods lost in transit.7.3 If a product is faulty in any way, you can return it to Limpet Labels UK Ltd within 21 days. Please email us email@example.com immediately and give your order number. If the item is still available ex-stock, we will send you a replacement or refund the cost of item or you may wish to choose a different item, once your original order has been returned.Please follow the procedure for returns and send the item(s) to us together with a note, explaining the fault and stating the original order number. We will investigate the fault and offer you the choice of either a replacement or a refund. 7.4 Return address
Limpet Labels UK Ltd (Online orders)
Abbey Road North
Wrexham Industrial estate
Wrexham LL13 9RX
8. Cancelling an order
8.1 Orders may be dispatched within a matter of hours of you placing your order with us. If you need to cancel or amend your order, please do so at the earliest opportunity. To cancel an order, contact our customer service by telephone: 01978 66 44 11 or email firstname.lastname@example.org with the order number and your instruction to cancel. 8.2 If we have already dispatched your order, you will need to package the relevant items and send them back to us and we can then refund the credit card. Delivery charges will not be refunded in the case of a late cancellation.
9. Credit card security
9.1 When the order is placed through our online shop, credit card numbers are encrypted using 128bit encryption. They are only decrypted after they reach our computer. They are not held in a clear text on any website.9.2 Security checks carried out by our Payment Processor, Protx are thorough but occasionally we need further information to complete your order. In these instances we will contact you by email or telephone to ask additional questions to verify the identity of the person placing the order. Please have patience with us in these cases.
10. Secure communication
We use encryption technologies for some types of Web site communication for your protection. This may comprise use of User's IDs and Passwords. You are fully responsible to protect any of these which may be issued to you against disclosure to unauthorised third parties and shall cover Limpet Labels UK Ltd against any damages, which may result from such a disclosure. It is strictly prohibited to attempt to bypass or avoid the use of required encryption technologies. While using these technologies and other precautions to protect confidential information, we do not guarantee that information sent through the Internet via this Website is secure or that such a message will be free from delay, error, interruption or interception.
11. Our disclaimers
11.1 Limpet Labels UK Ltd does not represent or warrant that the information accessible via this Web site is accurate, complete or current. Price and availability information is subject to change without notice. To the fullest extent permitted by law, Limpet Labels UK Ltd. is providing this web site and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this web site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. 11.2 Except as specifically stated on this Web site, to the fullest extent permitted by law, neither Limpet Labels UK Ltd nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Limpet Labels UK Ltd does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Limpet Labels UK Ltd., its affiliates, directors, employees or other representatives.
12. Limpet Labels UK Ltd Copyright
All Web site design, text, graphics and all underlying source code, software and all other material on this Web site are copyright to Limpet Labels UK Ltd ALL RIGHTS RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with Limpet Labels UK Ltd or using this Web site as a shopping resource. Any other use of materials on this Web site - including reproduction for purposes other than those noted above, modification, distribution, or republication - without the prior written permission of Limpet Labels UK Ltd is strictly prohibited.
of opting out.
15. Personal Information
The information we receive from customers helps us continually improve our website. We receive and store any information you enter on our Web site, provide over the phone or send us by email. We use the information for such purposes as responding to your requests and improving the quality of our site.
All materials which are offered for download from our Web site are tested to be free of viral infection. However, Limpet Labels UK Ltd does not accept liability for damages caused by viruses which may not be detected by our anti-viral software. Users have full responsibility to make sure that downloaded files are not viral infected before use.
17.1 No guarantee is given that our Web site shall always be accessible. This Web site may be under reconstruction from time to time and may be withdrawn at any time without prior notice. 17.2 The content of our Website may be updated without prior notice in order to provide you with the most accurate information. These terms and conditions may be subject to amendments without any specific notice as well. It is a buyer's responsibility to revisit our Web site and be aware of these changes before purchasing an item.
18. Governing law
Terms and conditions shall be constructed in accordance with the EU Directives, including the E-Commerce Regulations, the Distance Selling Regulations and the Electronic Signatures Regulations.
19. Terms and Condition changes
We reserve the right to change these terms and conditions at any time and the changes will be effective from when they are displayed on our website.